Hotel Reception

Welcome - Setting the Scene

Contents

Assignments
 

 At the hub of the hotel world is the reception desk where most guest transactions take place.  It is here that the guest is received, registered and assigned a room.  Information, mail, messages, complaints and room accounts are all dealt with here.  Therefore, to a large extent, the reception team is the key to an enjoyable and problem-free stay for the hotel guest.

Combined with dealing efficiently with all customer needs, the receptionist's welcome can change an impersonal hotel building into a friendly place.  To say that the receptionist gives personality to the hotel is not overstating the case - from welcome to leave taking, the receptionist reflects the hotel's response to its guests.

Reception area


As a prospective hotel receptionist, completing this course will give you some background information and an insight into the skills required to enable you to take the first steps towards this interesting and enjoyable career.
Go to the Introduction to find out how.
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