Hotel Reception

All members of a work team need to employ tact, loyalty – both to the hotel and to each other – and discretion.  

They need to be able to refuse peoples’ requests without giving offence, and use diplomacy, initiative and common sense when dealing with guests.  

If these skills are employed with each other as well as in dealings with guests, then the team will work happily as a cohesive unit, be much valued by the hotel management and create a warm and welcoming atmosphere for hotel visitors.