Hotel Reception

Introduction

Many large hotels use a computerised Hotel Management System - this is a specialised computer program which automates many of the routine tasks concerned with letting rooms.

The following are just some of the features of these Hotel Management Systems:

• Up-to-date records of all enquiries
• Up-to-date records of the status of all reservations
• Arrival and departure lists 
• Guest records
• Itemised customer accounts
• Management information system - forecasts, graphs, charts, historical reports
• Storage of archived data 
• Calendar, diary and message facilities
• Telephone call logging
• Integration with word processor for customised correspondence