Hotel Reception

Introduction

Contents

Assignments
 

 This course offers the prospective receptionist the opportunity to learn new skills and improve existing skills in the five main areas of hotel reception work:
  • Customer Service Skills
  • Personal Attributes and Interpersonal Skills
  • Health and Safety
  • Office Procedures
  • Information Communications Technology
Each module is complete in itself and modules can be accessed in any order.  Complete each module and the assignment to finish the whole course or choose separate modules to brush-up existing skills and underpinning knowledge.

If you get lost whilst going throught the materials then click on the 'Contents' link in the left hand margin to return to the Contents Page. To return to the Home Page click on the link at the bottom of each of the individual pages.

Before starting on the course take a look at what receptionists say about some typical shifts:


After you have followed the links above, go to the Contents page and choose your first module.
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