Hotel ReceptionCommunication 1 of 8 |
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Contents
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In the introduction
to this course, it was stressed how important a factor the hotel receptionist
was to the guest's first impression of the hotel. Of course outward
appearance is important but of equal, if not more, importance is the manner
in which the receptionist communicates with visitors and colleagues.
How often have your first impressions of someone changed the moment they started speaking? A strident voice with bossy overtones or a quiet, breathy whisper punctuated by a nervous giggle can irritate. As can a cold, uncaring attitude or the intimation that the visitor is interrupting something more important and is actually not welcome. The most perfect outward appearance will not make up for an offhand
or rude manner - be aware of your body language!
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