Hotel Reception

Customer Care

A hotel is a service provider and its main function is to cater to customers' needs, therefore, good customer care is central within the receptionist's role.  In the Communication element, it is shown how the receptionist's appearance and manner are vital in giving a good first impression of the hotel and its service, but to maintain this good impression, it is important that each guest is dealt with in a comptetent and professional manner.

How are your customer care skills?  Complete the fun Customer Care Quiz on the BBC Education Web Site (part of their Keyskills Online material) to see how good your general customer care skills are.  Then return to this module to relate customer care to the hotel reception area.